Frequently Asked Questions
Individual Theme Purchase Questions
Will I be charged every 3/6 months if I buy an individual theme?
No. If you buy a individual theme then you will only be paying for it once. You will never be re-billed. Recurring billing only applies if you sign up to become a club member, which gives you access to all our themes.
Does my single theme license (individual theme purchase) ever expire?
Your single theme license will never expire, nor will you be required to make any recurring payments. Your single theme license is valid only on the single domain you purchased it for though.
Do I need to cancel my subscription if I have only bought an individual theme?
No. If you have only bought an individual theme you are not a subscriber and will not need to cancel your subscription. You will have lifetime access to your theme and our forums.
WooThemes Club Subscriber Questions
Why do I need to manually cancel my club subscription?
Unfortunately, our merchant (2Checkout.com) doesn’t allow you (as the customer) to stop the recurring billing on your account, as only we (as the account holder) have permission to do that. Therefore, we require you do e-mail us prior to the expiry of your subscription if you wish to not renew it.
Our system will automatically send you a reminder of this, 7 days prior to the expiry of your subscription.
Do I still get support after my subscription has ended?
Yes, when you cancel your subscription you will continue to have access to the support forum & other support resources.
Can I still download the themes after my subscription has ended?
No, you will need to contact us so we can manually add the individual update you request.
Can I still use the themes after my subscription has ended?
For Single User Club Subscriptions, you will be allowed to continue to use any of our themes on the 2 websites that you had been using whilst being a subscriber.
For Developer Club Subscriptions, you will also be allowed to continue to use your themes on websites that you created during your subscription period, but would need to renew your subscription, should you wish to continue creating new websites in the future (after the expiry of your subscription).
For example – if you created websites A, B & C with our themes during your subscription, those websites can continue to use the themes after your subscription has ended, but you would need to renew your subscription to create the new websites X, Y & Z. You thus need to stay a subscriber should you wish to continue the deployment of our themes on newly created websites.
