Frequently Asked Question
TABLE OF CONTENTS
General Questions
- What is WordPress?
- What is a WordPress theme?
- Do our themes work on Wordpress.com websites?
- Do you offer your themes on other platforms (CMS)?
Pre purchase / account questions
- How does the payment process work? When will I get my themes?
- I still haven’t received any e-mail and can’t log in. How long will it take?
- I can’t find my themes after going to “My Download”. Where are they?
- I’m already a member. How do I buy another theme?
- Which payment types to you accept? Can I use Paypal?
- But Paypal have recurring billings. Can I pay directly with Paypal?
- How can I pay with Paypal?
- I’m having trouble processing the payment process. Who can help?
- How can I change my billing info?
- Is it possible to upgrade to Developer Package or Club Subscription if I just buy the Standard Package?
Individual Theme Package Questions
- Will I be charged every month if I buy an single theme package?
- Does my single theme package ever expire?
- Do I need to cancel my subscription if I have only bought an individual theme package?
- Does my individual theme package include a PSD file?
- What advantage is there in buying the developer theme package with the PSD file?
- On your standard theme packages, can I pick the free bonus theme later on?
Club Subscribtion Package Questions
- Why do I need to manually cancel my club subscription?
- Do I still get support after my subscription has ended?
- Can I still download the themes after my subscription has ended?
- Can I still use the themes after my subscription has ended?
General WordPress Theme Questions
- Do all the themes work with the latest version of WordPress
- Can I change the language of the theme?
- Which browsers, browser versions and operating systems do you test the themes on?
- Do I need to keep the WooThemes logo in the footer?
- How often are the themes updated?
- How do I update the theme if I have an older version?
- Will the themes work with my plugins?
- Can I use the themes on multiple sites?
- Can I remove your credit in the footer?
- Do the themes work with WordPress Multi User (WPMU)?
- Can I change the image logo in the header?
General ExpressionEngine Template Questions
GENERAL QUESTIONS
What is WordPress?
WordPress is a state-of-the-art publishing platform with a focus on aesthetics, web standards, and usability. WordPress is both free and priceless at the same time. All our themes rely on having a self-hosted version of WordPress installed on your own web-site. Learn more about WordPress… or go ahead and download it.
What is a WordPress theme?
A WordPress theme (template) is a ready-to-use design for your WordPress web-site. While WordPress handles all the content on your web-site, the WordPress theme is the design itself, which is what your visitors view when they come to your web-site.
Do our themes work on Wordpress.com websites?
Our Wordpress templates only work on self-hosted Wordpress installations, the content management system downloadable from Wordpress.org. If you have a Wordpress.com hosted website our themes will not work on your website and we do not advise you to purchase our themes.
Do you offer your themes on other platforms (CMS)?
Yes, we currently offer select themes on ExpressionEngine, but plan to expand to other platforms (CMS) soon.
PRE PURCHASE / ACCOUNT QUESTIONS
How does the payment process work? When will I get my themes?
After your select a theme or a subscription, you are taken to the checkout screen where you fill in your name and desired user name and password. You will then be directed to our merchant page at 2Checkout where you complete your payment. After your payment has been completed, you can log in via our front page and download your themes under “My Downloads”.
I still haven’t received any e-mail and can’t log in. How long will it take?
Usually the e-mail is sent the moment your payment is approved. When payment is made by PayPal the status automatically shows pending because the payment is being deposited. It can take up to 48 hours for PayPal payment statuses to change to deposit. Our system isn’t updated automatically until the payment status is set to deposited. If you have paid by PayPal and can’t login, contact us with your purchase # and the username you signed up with.
I can’t find my themes after going to “My Download”. Where are they?
If you don’t see your themes at first login, it might mean that your payment is “pending”. You can then contact us with your username and purchase # and we will manually approve the payment for you.
I’m already a member. How do I buy another theme?
If you are already a member, you can either go to “Add Products” on your user dashboard (My Account) and purchase another theme/subscription from there, or if you are logged in you can buy one directly from the theme listing page.
Which payment types to you accept? Can I use Paypal?
Our merchant is 2Checkout and they accept all major credit cards. You can also pay with Paypal, but only for individual themes, since 2Checkout unfortunately doesn’t accept Paypal for recurring billings.
But Paypal have recurring billings. Can I pay directly with Paypal?
No, we can’t accept Paypal directly, as all payments have to go through our merchant 2Checkout.com. Although Paypal works with recurring billings, our merchant does not accept these. You can only pay with Paypal (through 2checkout.com) for individual themes which don’t have recurring billing.
How can I pay with Paypal?
When you checkout and arrive at the 2checkout site to pay for your purchase, you have to select to pay in USD (US Dollar) in order to be able to pay with Paypal.
I’m having trouble processing the payment process. Who can help?
Our merchange, 2checkout, handles all our payment processing. If you are having trouble with your payment processing, please contact them directly via live chat, e-mail or phone through their website.
How can I change my billing info?
If you want to change the source of payment you first signed up with, you have to contact our merchant 2Checkout directly. They can be contacted via live chat, e-mail or phone through their website.
Is it possible to upgrade to Developer Package or Club Subscription if I just buy the Standard Package?
Yes it is possible if you decide later that you would like to upgrade your theme package or subscription. We will simply refund your original purchase after you have purchased the new version. Contact us for more details.
INDIVIDUAL THEME PACKAGE QUESTIONS
Will I be charged every month if I buy a single theme package?
No. If you buy a individual theme then you will only be paying for it once. You will never be re-billed. Recurring billing only applies if you sign up to become a club member, which gives you access to all our themes.
Does my single theme package ever expire?
Your single theme package will never expire, nor will you be required to make any recurring payments.
Do I need to cancel my subscription if I only bought a single theme package?
No. If you have only bought an single theme package you are not a club subscriber and will not need to cancel your subscription. You will have lifetime access to your theme and our forums.
Does my individual theme purchase include a PSD file?
The developer package does include a PSD, but not the standard package. Please review our pricing table.
What advantage is there in buying the developer theme package with the PSD file?
The PSD files (The original design in photoshop format) come in handy when you are wanting to make quite a few structural and design changes to a theme, it is usually the option selected by design agencies and freelancers who need to mock up an initial site design (jpg, gif, png or psd format) to present to clients. They then don’t need to get their hands dirty in php/html/css code before they actually have to and have the exact design brief in hand.
Lots of our themes depend not only on styling colours/typography in the css, but also on background images. Using the PSD files allows for quick and easy tweaks to these background images. You can of course re-create these images if you know your way around Photoshop, but for the novices this should push you in the right direction.
Read more about PSD file in our blog >>
On your standard theme packages, can I pick the free bonus theme(s) later on?
No, you have to select your free bonus theme(s) at the time of purchase.
CLUB SUBSCRIPTION PACKAGE QUESTIONS
Why do I need to manually cancel my club subscription?
Unfortunately, our merchant (2Checkout.com) doesn’t allow you (as the customer) to stop the recurring billing on your account, as only we (as the account holder) have permission to do that. Therefore, we require you do e-mail us prior to the expiry of your subscription if you wish to not renew it.
Do I still get support after my subscription has ended?
Yes, when you cancel your subscription you will continue to have access to the support forum & other support resources. You will not however have access to theme updates and downloads.
Can I still download the themes after my subscription has ended?
No, once your account expires you lose access to the theme downloads area as only active club members get access to bug fixes and theme upgrades.
Can I still use the themes after my subscription has ended?
Yes, you can use all the themes even after your subscription has ended.
GENERAL THEME QUESTIONS
Do all the themes work with the latest version of WordPress?
Yes, it is our duty to always keep the themes up-to-date and working with the latest version of WordPress. Our themes are developed and fine-tuned for Wordpress 2.8 or higher, any version prior to that may have problems with some theme functionality.
Can I change the language of the theme?
All of our themes are localized using GNU’s ‘gettext’ functionality. This means that each of our themes includes one file (.po) which contains all of the English terms we have used, which thus allows our users to only edit one file in able to translate our themes to any language in the world.
A lot of theme come packaged with alternate translations, submitted by our wonderful community. Find out more about our theme localization.
Which browsers, browser versions and operating systems do you test the themes on?
We test all our themes on Internet Explorer 6, 7 and 8, the latest versions of Firefox and Safari. Regarding operating systems, our themes are independent of the operating system you use and will work as long as Wordpress is installed correctly.
Do I need to keep the WooThemes logo in the footer?
No! You can remove any credit link in the footer as described in our T&C .
How often are the themes updated?
We update our themes any time we discover a bug or there is a new feature that we feel should be added. View our changelog in your account page to check the latest version.
How do I update the theme if I have an older version?
In every theme package we include a changelog.txt which includes all the changes for each version. This changelog is also available in your account page and under each theme documentation. If you haven’t made any modifications to your theme files, then you can overwrite your old version. If you have made modifications to your theme, you will need to study the changelog to see which files need updating. You can also compare your old modified file against the updated file with any good HTML Editor or use an online tool.
Will the themes work with my plugins?
Yes, most plugins should work with our themes, HOWEVER we can’t guarantee they will do so. There are some plugins that make use of Javascript libraries that may conflict with the libraries used in the themes, which will make our themes not function properly. There are thousands of plugins available and we can’t test every one with our themes unfortunately.
Can I use the themes on multiple sites?
Yes, you can use our themes on unlimited number of domains.
Can I remove your credit in the footer?
Yes you are free to modify the footer and remove our credit line.
Do the themes work with WordPress Multi User (WPMU)?
Yes, our themes work with WPMU!
Can I change the image logo in the header?
Yes, the logo is a transparent PNG image that is used as an example. You can easily upload your own image logo in our options panel. You do not need Photoshop or the Photoshop file to do this. Here is a screencast tutorial on how to use Pixlr, a free online image editor, to make a transparent PNG logo and upload it on your theme.
GENERAL EXPRESSIONENGINE TEMPLATE QUESTIONS
Which version of EE do the templates work with?
Our EE templates only work with ExpressionEnginge v2.0 and higher.
