All the latest news and announcements, straight from the WooThemes HQ!
Behind-the-Scenes: WooThemes Support
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30. Nov, 2009 by Adii Rockstar in 5 Minutes With Woo
By now you know that we’re a pretty open & transparent bunch when it comes to running our business. We’d like to believe that the experiences & knowledge we’ve shared has added value, that exceeds that of our products individually. So with that in mind, we’ll be doing a few “behind-the-scenes”-type posts every now and again, to give you a more in-depth look at the different aspects of WooThemes.
To kick this off, we wanted to share some thoughts on our Support processes…
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In Need of a Ninja
10. Nov, 2009 by Adii Rockstar in WooThemes News
Helping our users with technical issues, along with providing them with modification advice is something we value highly at WooThemes. At the moment we have Tiago who is doing a stellar job of handling most of the support, along with Magnus, whilst the rest of the WooTeam jumps in when necessary.
But as the company has grown, we continue to need more hands on board when it comes to providing a top-notch support environment to our users. So that’s why we’re dipping into the talent pool again, in search of a support ninja to work with Tiago & Magnus to continue providing amazing help to our users.
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